Genvice

Legal

Website Terms & Conditions of Use

Effective 21 August 2026

1. About the Website

  • 1) Welcome to genvice.com (Website). The Website allows you to access and use the Genvice platform and related services (Services).
  • 2) The Website is operated by Pacioli Bear Pty Ltd t/as Genvice, ACN 642 692 475. Access to and use of the Website, or any of its associated products or Services, is provided by Pacioli Bear Pty Ltd t/as Genvice. Please read these terms and conditions (Terms) carefully. Your use of the Services is subject to these Terms, which you accept in the manner set out in clause 2. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately.
  • 3) Pacioli Bear Pty Ltd t/as Genvice reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Pacioli Bear Pty Ltd t/as Genvice updates the Terms, it will use reasonable endeavours (including email, or Website notifications) to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.

2. Acceptance of the Terms

You accept these Terms by creating an Account, clicking “I agree”, purchasing a Subscription, or using the Services after being presented with these Terms. Continued browsing of public pages alone does not create a Subscription. We may require re-acceptance for material changes.

3. About the Service

  • 1) Genvice is a web-based AI-assisted advisory analytics platform that converts bookkeeping and accounting data into draft insights and reports for review by qualified bookkeepers and BAS agents. Outputs are draft only, must be reviewed, edited and approved by the practice before delivery to any end client, and are not financial product advice, tax advice, legal advice, or a substitute for professional judgement.
  • 2) Founding Practitioner Partner, Trial, and Full-Service accounts are currently offered. You acknowledge and agree that the accounts offered, as well as the account features may change from time to time, and may be governed by separate terms which apply specific to the account. Where special account-specific terms apply, you will be informed, and must accept those terms before you are given such an account. For the avoidance of doubt these Terms apply unless otherwise agreed or amended by account-specific terms.
  • 3) For Founding Practitioner Partner (FPP) accounts, the applicable FPP agreement prevails over these Terms to the extent of any inconsistency, including pilot access, fees, support, security, data handling and termination.
  • 4) Some accounts may be governed by a separate Software Licensing Agreement with Pacioli Bear Pty Ltd t/as Genvice, which may amend the terms of use. For the avoidance of doubt these Terms apply unless otherwise agreed or amended by the terms of an applicable Software Licensing Agreement.

4. Acceptable use of the Service

  • 1) Genvice, its related features, and website must only be used lawfully. Pacioli Bear Pty Ltd t/as Genvice reserves the right to suspend, cancel, or otherwise deny access to users and accounts who use the service:
    • 1) To engage in any act that would disrupt the access, availability, and security of Genvice and other Pacioli Bear Pty Ltd t/as Genvice services, including but not limited to:
      • 1) Tampering with, reverse-engineering, or hacking our servers.
      • 2) Modifying, disabling, or compromising the performance Genvice or other Pacioli Bear Pty Ltd t/as Genvice services.
      • 3) Overwhelming, or attempting to overwhelm our infrastructure by imposing an unreasonably large load on our systems that consume extraordinary resources.
      • 4) Compromising the integrity of our system, including probing, scanning and testing the vulnerability of our system unless expressly permitted by Pacioli Bear Pty Ltd t/as Genvice.
  • 2) For any illegal purpose, or to violate any laws, including and without limitation to data, privacy, and export control laws.
  • 3) To stalk, harass or threaten users and any member of the public.
  • 4) To misrepresent or defraud any user or member of the public through phishing, spoofing, manipulating headers or other identifiers, impersonating anyone else, or falsely implying any sponsorship or association with Pacioli Bear Pty Ltd t/as Genvice or any third party
  • 5) To access or search any part of the Service, or any other Service owned by Pacioli Bear Pty Ltd t/as Genvice other than our publicly supported interface, or otherwise allowed for in an applicable Software Licensing Agreement.
  • 6) To post, upload, share, or otherwise circulate content in violation of Genvice’s content policy
  • 7) For the avoidance of doubt, nothing in this clause 4 restricts you from uploading, processing, aggregating or otherwise manipulating your own data, or authorised third-party financial data, through the interfaces provided by Pacioli Bear Pty Ltd t/as Genvice for the purpose of generating analytics, reports and advisory insights as part of the Services, including API integrations and third-party tool connections.

5. Security and Data Privacy

Pacioli Bear Pty Ltd t/as Genvice takes your privacy seriously and information provided through your use of the Website and/or Services are subject to Pacioli Bear Pty Ltd t/as Genvice’s Privacy Policy, which is available on the Website. The Privacy Policy also addresses Pacioli Bear Pty Ltd t/as Genvice’s processes, policies, and obligations in respect of Genvice security breaches.

6. Subscription to use the Service

  • 1) In order to access the Services, you must first purchase a subscription through the Website (Subscription) and pay the applicable fee for the selected Subscription (Subscription Fee). After purchasing a Subscription, you will be considered a member (‘Member’).
  • 2) In purchasing the Subscription, you acknowledge and agree that it is your responsibility to ensure that the Subscription you elect to purchase is suitable for your use.
  • 3) Before, during or after you have purchased the Subscription, you will then be required to register for an account through the Website before you can access the Services (Account).
  • 4) As part of the registration process, or as part of your continued use of the Services, you may be required to provide personal information about yourself (such as identification or contact details), including but not limited to name, email address, phone number, business/practice details, ABN, login credentials, and payment/billing information (processed via third-party payment provider).
  • 5) You warrant that any information you give to Pacioli Bear Pty Ltd t/as Genvice in the course of completing the registration process will always be accurate, correct and up to date.
  • 6) Once you have completed the registration process, you will be a registered user of the Website and agree to be bound by the Terms ("User"). As a Member you will be granted immediate access to the Services from the time you have completed the registration process until the subscription period expires (Subscription Period).
  • 7) You may not use the Services and may not accept the Terms if:
    • 1) you are not of legal age to form a binding contract with Pacioli Bear Pty Ltd t/as Genvice; or
    • 2) you are a person barred from receiving the Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Services
  • 8) You warrant that, for each end client whose data you connect to or process through the Services, you hold all necessary authority, consents and authorisations to do so, including under your engagement terms with that end client, and that those terms permit disclosure of the end client's data to third-party software providers. You are responsible for making any disclosures to, and obtaining any consents from, your end clients required under the Privacy Act 1988 (Cth).

7. Payments

  • 1) Subject to the terms of any applicable Software Licence Agreement, the Subscription Fee may be paid by all payment methods available on the Website, and may change from time to time.
  • 2) Payments made in the course of your use of Genvice may be made using third-party applications and services not owned, operated, or otherwise controlled by Pacioli Bear Pty Ltd t/as Genvice. You acknowledge and agree that Pacioli Bear Pty Ltd t/as Genvice will not be liable for any losses or damage arising from the operations of third-party payment applications and services. You further acknowledge and warrant that you have read, understood and agree to be bound by the terms and conditions of the applicable third-party payment applications and services you choose to use as a payment method for Genvice services.
  • 3) You acknowledge and agree that where a request for the payment of the Subscription Fee is returned or denied, for whatever reason, by your financial institution or is unpaid by you for any other reason, then you are liable for any costs, including banking fees and charges, associated with the Subscription Fee.
  • 4) You agree and acknowledge that Pacioli Bear Pty Ltd t/as Genvice can vary the Subscription Fee at any time and that the varied Subscription Fee will come into effect following the conclusion of the existing Subscription.

8. Refund Policy

  • 1) Pacioli Bear Pty Ltd t/as Genvice offers refunds in accordance with the Australian Consumer Law and on the terms set out in these terms and conditions. Any benefits set out in these terms and conditions may apply in addition to consumer's rights under the Australian Consumer Law.
  • 2) Pacioli Bear Pty Ltd t/as Genvice will only provide you with a refund of the Subscription Fee in the event they are unable to continue to provide the Services or if the manager of Pacioli Bear Pty Ltd t/as Genvice makes a decision, at its absolute discretion, that it is reasonable to do so under the circumstances. Where this occurs, the refund will be in the proportional amount of the Subscription Fee that remains unused by the Member (Refund).

9. Copyright and Intellectual Property

  • 1) The Website, the Services and all of the related products of Pacioli Bear Pty Ltd t/as Genvice are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the Services and compilation of the Website (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website code, scripts, design elements and interactive features) or the Services are owned or controlled for these purposes, and are reserved by Pacioli Bear Pty Ltd t/as Genvice or its contributors.
  • 2) All trademarks, service marks and trade names are owned, registered and/or licensed by Pacioli Bear Pty Ltd t/as Genvice, who grants to you a worldwide, non-exclusive, royalty-free, revocable licence whilst you are a User to:
    • 1) use the Website pursuant to the Terms;
    • 2) copy and store the Website and the material contained in the Website in your device's cache memory; and
    • 3) print pages from the Website for your own personal and non-commercial use.
  • 3) Pacioli Bear Pty Ltd t/as Genvice does not grant you any other rights whatsoever in relation to the Website or the Services. All other rights are expressly reserved by Pacioli Bear Pty Ltd t/as Genvice.
  • 4) Pacioli Bear Pty Ltd t/as Genvice retains all rights, title and interest in and to the Website and all related Services. Nothing you do on or in relation to the Website will transfer any:
    • 1) business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright, or
    • 2) a right to use or exploit a business name, trading name, domain name, trade mark or industrial design, or
    • 3) a thing, system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a thing, system or process), to you.
  • 5) You may not, without the prior written permission of Pacioli Bear Pty Ltd t/as Genvice and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Services or third party Services for any purpose, unless otherwise provided by these Terms. This prohibition does not extend to materials on the Website, which are freely available for re-use or are in the public domain.

10. General Disclaimer

  • 1) Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.
  • 2) Subject to clause 10(a), and to the extent permitted by law:
    • 1) all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded; and
    • 2) Pacioli Bear Pty Ltd t/as Genvice will not be liable for any financial, reputational, commercial, special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use the Services or the late supply of the Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.
  • 3) Use of the Website and the Services is at your own risk. Everything on the Website and the Services is provided to you "as is" and "as available" without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of Pacioli Bear Pty Ltd t/as Genvice make any express or implied representation or warranty about the Services or any products or Services (including the products or Services of Pacioli Bear Pty Ltd t/as Genvice) referred to on the Website. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:
    • 1) failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;
    • 2) the accuracy, suitability or currency of any information on the Website, the Services, or any of its Services related products (including third party material and advertisements on the Website);
    • 3) costs incurred as a result of you using the Website, the Services or any of the products of Pacioli Bear Pty Ltd t/as Genvice; and
    • 4) the Services or operation in respect to links which are provided for your convenience.
  • 4) You acknowledge that the Services use artificial intelligence to generate draft insights, reports and analysis. Outputs are drafts only, may contain errors, omissions or inaccuracies, and are not financial product advice, tax advice, legal advice or a substitute for professional judgement. You are solely responsible for reviewing, verifying, editing and approving any output before it is relied upon or delivered to any end client, and for all advice you provide to your end clients. Pacioli Bear Pty Ltd t/as Genvice gives no warranty as to the accuracy, completeness or fitness for purpose of any output.

11. Limitation of Liability

  • 1) To the extent permitted by law, our total aggregate liability arising out of or in connection with the Services or these Terms is limited to the fees paid by you for the Services in the 12 months before the event giving rise to liability, or resupply of the Services, at our election, except for Excluded Claims.
  • 2) “Excluded Claims” means death or personal injury caused by negligence; fraud or wilful misconduct; breach of confidentiality; breach of Privacy Act obligations in respect of Customer Data; infringement by the Services of third-party IP; or liability that cannot be limited under the Australian Consumer Law.
  • 3) Notwithstanding clauses 10(b) and 11(a), nothing in these Terms limits or excludes liability for: (i) death or personal injury caused by negligence; (ii) fraud or wilful misconduct; (iii) breach of obligations under the Privacy Act 1988 (Cth) in respect of Customer Data; or (iv) any liability that cannot lawfully be limited or excluded under the Australian Consumer Law.

12. Termination of Contract

  • 1) The Terms will continue to apply until terminated by either you or by Pacioli Bear Pty Ltd t/as Genvice as set out below.
  • 2) If you want to terminate the Terms, you may do so by:
    • 1) not renewing the Subscription prior to the end of the Subscription Period;
    • 2) providing Pacioli Bear Pty Ltd t/as Genvice with 30 days’ notice of your intention to terminate; or
    • 3) closing your accounts for all of the services which you use, where Pacioli Bear Pty Ltd t/as Genvice has made this option available to you.
  • 3) Any notices pursuant to clause 12(b) above should be sent, in writing, to Pacioli Bear Pty Ltd t/as Genvice via the 'Contact Us' link on our homepage.
  • 4) Pacioli Bear Pty Ltd t/as Genvice may at any time, terminate the Terms with you if:
    • 1) you do not renew the Subscription at the end of the Subscription Period;
    • 2) you have breached any provision of the Terms or intend to breach any provision;
    • 3) Pacioli Bear Pty Ltd t/as Genvice is required to do so by law;
    • 4) the provision of the Services to you by Pacioli Bear Pty Ltd t/as Genvice is, in the opinion of Pacioli Bear Pty Ltd t/as Genvice, no longer commercially viable, provided we give at least 60 days’ notice and reasonable export access during that period.
  • 5) We may suspend access without notice only where reasonably necessary to address security risk, unlawful use, material breach or harm to others. Where practicable we will give notice, a chance to cure, and export access for paid-up Customer Data except where suspension is due to security or legal risk.

13. Indemnity

You agree to indemnify Pacioli Bear Pty Ltd t/as Genvice, its affiliates, employees, agents, contributors, third party content providers and licensors from and against:

  • 1) all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with Customer Data;
  • 2) any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so;
  • 3) any breach of the Terms; and/or
  • 4) any third-party claim that Customer Data (including financial data, client records, or reports uploaded to the Services) infringes a third party's intellectual property or privacy rights, provided that this indemnity does not apply to the extent any claim arises from Genvice's own negligence, wilful misconduct, or breach of these Terms.
  • 5) We will indemnify you against third-party claims to the extent arising from: (i) our infringement of third-party IP by the Services; or (ii) unauthorised disclosure of Customer Data caused by our negligence, wilful misconduct or material breach of our published security obligations. You must promptly notify us, give us reasonable cooperation, and allow us to control the defence where practicable.

14. Dispute Resolution

1. Compulsory:

If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).

2. Notice:

A party to the Terms claiming a dispute (Dispute) has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.

3. Resolution:

On receipt of that notice (Notice) by that other party, the parties to the Terms (Parties) must:

  • 1) Within 28 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;
  • 2) If for any reason whatsoever, 28 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator.
  • 3) The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a precondition to the mediation commencing. The Parties must each pay their own costs associated with the mediation;
  • 4) The mediation will be held in Canberra, Australia.

4. Confidential

All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as "without prejudice" negotiations for the purpose of applicable laws of evidence.

5. Termination of Mediation:

If 2 months have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.

15. Venue and Jurisdiction

The Services offered by Pacioli Bear Pty Ltd t/as Genvice is intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of the Australian Capital Territory.

16. Governing Law

The Terms are governed by the laws of the Australian Capital Territory. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of the Australian Capital Territory, Australia without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.

17. Severance

If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.

18. Data Use

Pacioli Bear Pty Ltd t/as Genvice collects, stores, and processes your data. The data is used to provide Services to you, as well as to facilitate Pacioli Bear Pty Ltd t/as Genvice's business operations. The Privacy Policy outlined how your data is collected, stored, and processed. The Privacy Policy also addresses Pacioli Bear Pty Ltd t/as Genvice's processes, policies, and obligations in respect of data encryption and removal requests.

Pacioli Bear Pty Ltd t/as Genvice uses your data to provide, secure, support and improve the Services, and otherwise as set out in clause 19 and the Privacy Policy. Following termination of your subscription, your data will be retained for 30 days, during which time you may export your data in standard formats (including CSV, Excel, and PDF) at no additional cost, after which your data will be securely and permanently deleted unless Pacioli Bear Pty Ltd t/as Genvice is legally required to retain it. Pacioli Bear Pty Ltd t/as Genvice complies with the Australian Privacy Principles under the Privacy Act 1988 (Cth), including APP 1.2 (open and transparent management of personal information) and APP 12 (access to and correction of personal information). To the extent of any inconsistency between this clause 18 and clause 19, clause 19 prevails.

19. Customer Data

  • 1) “Customer Data” means data uploaded to or synced with the Services by you or on your behalf, including practice data, end-client bookkeeping data, Xero/QBO data, files, reports and feedback.
  • 2) You retain all rights in Customer Data. You grant Pacioli Bear Pty Ltd a limited, non-exclusive, revocable licence to host, store, process and transmit Customer Data to provide, secure, support and improve the Services, and as required by law. Any use of Customer Data to improve the Services is subject to clause 19(d).
  • 3) We act as data processor for end-client personal information and as controller for Account, billing and Website analytics data. Our Privacy Policy governs personal information handling, security, breach processes, encryption, removal requests and sub-processors.
  • 4) Unless expressly agreed in writing, we will not use raw Xero/QBO API data to train models. We may use processed-form outputs, bookkeeper feedback, and de-identified aggregated benchmarks where permitted by law and our Privacy Policy.
  • 5) Primary production processing and storage of Customer Data is intended to occur in Australia. No cross-border disclosure of Customer Data occurs unless disclosed in our Privacy Policy and handled under the Privacy Act 1988 (Cth), including APP 8 where applicable.
  • 6) On termination, you may export available Customer Data in standard formats for 30 days at no additional cost. After that we may delete it unless legally required to retain it. You are responsible for meeting your practice and end-client record-keeping obligations before deletion.
  • 7) Reports and outputs generated for your practice are licensed to you for your business use after payment, excluding Genvice templates, models, software and know-how, which remain ours.

20. Survival

Clauses 9 (Copyright and Intellectual Property), 10 (General Disclaimer), 11 (Limitation of Liability), 13 (Indemnity), 14 (Dispute Resolution), 16 (Governing Law), 18 (Data Use) and 19 (Customer Data) survive termination or expiry of these Terms.

21. Confidentiality

Each party must keep confidential the other party's non-public information disclosed in connection with the Services, use it only for the purposes of these Terms, and protect it with at least reasonable care. This obligation does not apply to information that is public through no fault of the receiving party, independently developed, or required to be disclosed by law.